Refund Policy

Overview

At Bichos, we want every customer to feel happy and confident with their purchase. If something isn’t quite right, we offer a simple and hassle-free return and refund process to ensure a smooth experience.

Return Eligibility

We accept returns within 60 days of delivery.

To be eligible for a return:

  • Items must be unused and in their original condition
  • Items must be returned in original packaging when possible
  • Proof of purchase is required

Once your return request is approved, you will receive detailed instructions on how to send your item back.

Free Returns

We offer free return service for eligible orders.

Our goal is to make the return process as easy as possible, without additional cost or stress for our customers.

Refund Process

Once we receive and inspect your returned item, your refund will be processed.

  • Refunds are typically issued within 5–10 business days after approval
  • Refunds will be returned to your original payment method
  • Processing time may vary depending on your payment provider

You will be notified via email once your refund has been completed.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at support@bichos.store with your order details and photos if possible.

We will prioritize your case and offer a replacement or full refund depending on the situation.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene or safety reasons, unless they arrive damaged or incorrect. If you are unsure, please contact our support team for clarification.

Order Cancellations

Orders can only be canceled before they are processed or shipped. Once an order has been fulfilled, it must follow the standard return process.

Contact Us

If you have any questions about returns or refunds, our team is here to help:

Email: support@bichos.store

We aim to respond as quickly as possible and ensure your experience with Bichos stays smooth and enjoyable.