Privacy Policy

Overview

At Bichos, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

By using our website, you agree to the practices described below.

Information We Collect

When you visit or interact with our website, we may collect the following types of information:

  • Personal details such as your name, billing address, shipping address, and email address
  • Payment information (processed securely through third-party payment providers; we do not store full payment details)
  • Order history and purchase details
  • Device and browsing information such as IP address, browser type, and usage behavior on our site

This information is collected to help us process orders and improve your shopping experience.

How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders
  • To provide customer support
  • To send order confirmations, shipping updates, and important service emails
  • To improve our website, products, and customer experience
  • To prevent fraudulent transactions and ensure website security

We do not sell or rent your personal information to third parties.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:

  • Remember your preferences
  • Understand how visitors use our website
  • Improve site performance and product offerings

You can choose to disable cookies in your browser settings, but some parts of the site may not function properly.

Third-Party Services

We may use trusted third-party services to operate our business, such as:

  • Payment processors
  • Shipping and logistics providers
  • Analytics tools (to understand website performance)

These third parties only receive the necessary information required to perform their services and are obligated to protect your data.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. However, no online transmission or storage system can be guaranteed 100% secure.

Your Rights

Depending on your location, you may have rights regarding your personal information, such as:

  • Accessing the data we hold about you
  • Requesting corrections to your information
  • Requesting deletion of your personal data

To exercise these rights, you can contact us anytime.

Data Retention

We retain your information only for as long as necessary to fulfill orders, provide customer support, and comply with legal or operational requirements.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can contact us:

Email: support@bichos.store
Address: 6701 Koll Center Parkway, Pleasanton, CA 94566, United States